Acceptable Usage Policy
By using the services of TelNet Communications NV (TelNet), I agree to do so according to the terms and conditions of this agreement. I understand that unauthorized use of TelNet services includes, but is not limited to the following examples: illegal or criminal activities; sending or posting fraudulent or harassing electronic messages (including "spamming", sending a message's content to an unreasonable number of mail addresses or message areas, as well as unsolicited mailing of commercial sales pitches); posting messages to public message areas which violate any restriction in that area's charter or policy; use, attempted use, or possession in one's account of programs in order to shut down the system, defraud other customers, or gain unauthorized access to computers, networks, file areas or system privileges; taking abusive actions on IRC servers, such as cloning and running bots intended to take malicious action; running background processes of programs on your UNIX shell account while not logged in; having pictures depicting nudity in TelNet WWW directories; placing files containing commercial software in file areas readable by the public.

I understand that TelNet may immediately terminate my TelNet subscription at any time for violating this agreement, and that TelNet can choose to deny any future access through its services. Questions regarding acceptable use of TelNet should be sent to abuse@sintmaarten.net

Refunds for accounts closed due to a direct violation of the User Policy Agreement will only be granted at the discretion of TelNet.



Account Limitations
Standard TelNet accounts are limited to one PPP login per account at any given time. Multiple- login accounts, which allow for multiple concurrent logins to a single PPP account, will incur an additional cost in locations where they are available from TelNet. Unauthorized multiple logins will be disconnected.

A standard TelNet account provides access to browse the Internet with limited or unlimited time usage. However, a standard TelNet account should not be used to run a server providing an information service over a user's modem connection, such as an FTP or WWW server, and the TelNet account should be connected only when a user is actively using the Internet. Connections that are held for extended periods of time by automated methods or server software are in violation of this agreement, and may have their connection terminated or account suspended. This account may not be used for commercial Internet Telephony, VOIP or other commercial activities. You may not use your account to sell or resell Internet access or other ISP related services to third parties.



Technical Support Policies
TelNet offers free technical support to assist customers with the setup and configuration of TelNet Internet accounts. This policy outlines acceptable use of the TelNet technical support resources.

TelNet phone-based technical support is to be used when a customer requires assistance with problems involving the process of dialing into the system and establishing an Internet connection, as well as with problems concerning the sending and receiving of Internet E-Mail. TelNet phone-based technical support is not to be used for questions regarding setting up or writing WWW pages, nor is it to be used for assistance on how to use any operating system, including (but not exclusive to) Windows, MacOS, or UNIX.

A customer calling phone-based technical support with a question not regarding a query about establishing the initial Internet connection or sending/receiving E-Mail may be referred to the E-Mail based technical support department for further assistance. You can receive E-Mail based technical support from help@sintmaarten.net (to ask a question through E-Mail). E-Mail messages are answered based on priority (mail regarding connection or system problems will be responded to prior to questions regarding setting up WWW pages). TelNet Technical Support does not offer technical support for Internet connections to other providers, support for Internet services offered outside of TelNet, or any other problem not related to connecting to the Internet through TelNet. TelNet Technical Support also is unable to offer technical support for "alpha", "beta" or pre-release software. Whereas TelNet Technical Support will try to offer help with as many different software packages as possible, TelNet Technical Support can only guarantee support for products or services sold directly by TelNet.

TelNet is not responsible for the performance of services provided by organizations outside of TelNet: including the quality of a customer's phone lines, the speed of Internet connections not owned or operated by TelNet, the operation or reliability of any Internet server or computer not owned or operated by TelNet. TelNet is not responsible for any telephone charges incurred when using our dial-up numbers.



Account Billing Policies
Payment terms: All payments can be made in the form of cash, check, credit / debit cards at any TelEm cashier branch. Please allow at least three working days for payments sent by mail or via the bank to reach us.

Expiration date updates: When money for payment of an account is received by the TelNet Billing Department, the account will be updated or re-opened for the appropriate term which was paid.

Personal accounts will receive a subscription warning via E-Mail when payment is due Ten days prior to the account expiration. If payments are not received for any TelNet services, those services will be disabled until such time as payment has been received. There will be a Ang. 25.00 reconnection fee applied to re-open any account that is disabled.



New Accounts
New accounts: The activation of new accounts require a deposit equal to two months subscription fee.

New accounts will be activated automatically upon receipt of payment. No account will be setup immediately unless payment is received into the Billing Department. There is a minimum account term of three months. All Internet transactions are subject to applicable government tax.

Expiration date updates: When payment is received in the TelNet Billing Department, the account will be updated or re-opened for the appropriate term which has been paid.

Billing: TelNet will send an e-invoice to all customers at least one month prior to the account expiration. It would be appreciated if you are paying by check to include the invoice numbers on your check stubs. Payment must be received in the Billing Department before the account is set to expire.

Companies receiving multiple services: Any company that has several Internet accounts, E-Mail accounts, virtual web sites, etc. will be billed so as to have a uniform expiration date for all of these services.

Setup charges: Companies that request a mail option, domain name, or dedicated Internet line will receive an invoice for a one time setup charge along with the options that were chosen. Set up charges for the dedicated Internet access will need to be paid in advance due to the expense involved in setting up a dedicated line. All other options will be put on your first invoice.